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Privacy Policy

KANZEN Health AI (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal, biometric, and health-related data when you use the KANZEN Health AI mobile application, website, and related services.

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1. Information We Collect

We collect the following types of data to deliver personalised skincare insights and services:

Personal Information:

  • Name, email address, age, gender (optional)

  • Location (used for environmental skin insights.

Biometric & Health Data:

  • Skin scans (via camera), facial analysis, hydration, stress indicators

  • Data from integrated devices (e.g., Apple Health, Fitbit), including sleep, heart rate variability (HRV), menstrual cycle, and activity levels

Usage Data:

  • App activity, device type, language preferences, session duration

  • Skin progress data, product usage logs, and responses to in-app assessments

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2. How We Use Your Data

We use your data to:

  • Deliver AI-powered skincare diagnostics and routine optimisation

  • Generate predictive skin ageing models andpersonalisedd care plans

  • Track skin health progress and visualise outcomes over time

  • Power your Digital Skin Twin and provide real-time feedback

  • Improve the accuracy and performance of our algorithms through anonymised data

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3. Data Sharing and Third Parties

We do not sell your personal or biometric data.

We may share anonymised, aggregated insights with:

  • Research partners for dermatological advancement

  • Wearable tech platforms (e.g., Apple Health) upon user authorisation

  • Cloud providers and AI infrastructure partners are under strict confidentiality and security contracts

All integrations are opt-in and encrypted end-to-end.

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4. Your Rights and Choices

As a user, you have the right to:

  • Access and download your data

  • Request corrections or deletions

  • Withdraw consent at any time and turn off data syncing

  • Request data portability to another service

To exercise any of these rights, contact: privacy@kanzenhealth.ai

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5. Data Security

Your data is encrypted in transit and at rest using industry-standard protocols (AES-256, SSL). We operate on secure cloud infrastructure and apply layered authentication and monitoring to prevent unauthorised access.

We follow UK GDPR, and our systems are designed to be scalable to HIPAA and CCPA compliance standards.

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6. Data Retention

We retain your data only as long as necessary for providing services or fulfilling legal obligations. You may delete your account and associated data anytime through the app or by contacting us.

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7. Children’s Privacy

KANZEN Health AI is not intended for users under 16 without parental or guardian consent. We do not knowingly collect data from minors without appropriate authorisation.

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8. Policy Updates

We may occasionally update this policy to reflect changes in law, technology, or our practices. We will notify you of significant changes via email or in-app alerts.

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9. Contact Us

For privacy-related questions or concerns:
KANZEN Health AI
Email: privacy@kanzenhealth.ai

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